Terms of service

INTRODUCTION

Welcome to www.enhauto.com/ (hereinafter referred to as "Website") which is operated by “Enhance” Ltd. (hereinafter referred to as "Provider") and may be accessed worldwide. By using this website, you warrant that you are at least 18 years of age and agree to be bound by these Terms and Conditions for the use of the website. Please read these Terms and Conditions carefully before using this website and if you have any questions, please contact us at: support@enhauto.com.

If you do not agree to any of the conditions contained in these Terms and Conditions, you should not use this website.

II. PURPOSE AND SCOPE OF THE TERMS AND CONDITIONS

1.1 These Terms and Conditions have been drafted to regulate the relations between “Enhance” Ltd., a company registered in the Commercial Register at the Registry Agency with UIC: 206231005, having its seat and registered address at: Sofia Municipality, Sofia, 15-17 Tintyava Street, Postal code: 1113, Republic of Bulgaria, e-mail address: support@enhauto.com, and website: www.enhauto.com/, hereinafter referred to as "Provider", and the users of the Website, hereinafter referred to as "Users", in connection with the use of this website. The other documents that govern the relationship between the Provider and the Users in connection with the use of the website are the Privacy Policy and the Cookies Policy.

1.2 These Terms and Conditions will come into force as soon as the User uses the website for the first time. The Terms and Conditions shall apply each time the User visits and uses the website and will remain in effect until the User stops using the website. The Terms and Conditions shall also apply when the User pre-orders or purchases goods offered on the website. The User undertakes to use the website and all its content legally, in accordance with these Terms and Conditions.

III. DEFINITIONS

2.1 For the purposes of these Terms and Conditions:

a/ Provider is “Enhance” Ltd.

b/ User/s is/are:

The visitor/s to the website www.enhauto.com/
The individual who has purchased goods from the online shop of the Provider
The individual who has subscribed to receive newsletters

c/ Contact Form is an electronic form available at www.enhauto.com/contacts, which must be fully completed to contact the Provider.

d/ Newsletter subscription involves adding a User’s e-mail address to a mailing list, allowing them to receive updates about the goods offered by the Provider.

2.2 These Terms and Conditions provide information about:

Identification of the Provider
Subject matter of the Terms and Conditions
Characteristics of the Website
Conditions for registering an account on the website
Ordering process
Pricing and payment terms
Order refusal
Delivery
Claims and refusal of delivery
Return of goods
Reimbursement of payments
Force majeure
Rights, obligations, and liability of Users
Rights and obligations of the Provider
Personal data protection
Exemption from liability
Links to third-party websites
Newsletter subscription
Intellectual property rights
Final provisions

IV. IDENTIFICATION OF THE PROVIDER

1. Name of the Provider: “Enhance” Ltd.

2. Seat and registered address: Sofia Municipality, Sofia, 15-17 Tintyava Street, Postal code: 1113, Republic of Bulgaria

3. Contacts: e-mail address: support@enhauto.com

4. Data for entry in the commercial register and any other public register:

“Enhance” Ltd. is a company registered in the Commercial Register at the Registry Agency with UIC: 206231005.

V. INFORMATION ABOUT SUPERVISORY AUTHORITIES

1. Commission for Personal Data Protection

Address: Republic of Bulgaria, Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd.

Telephone: 02/91-53-519

Fax: 02/91-53-525

Email: kzld@government.bg, kzld@cpdp.bg

Website: www.cpdp.bg

2. Commission for Consumer Protection

Address: Sofia 1000, 4A "Slaveykov" Square, floors 3, 4, and 6

Telephone: 02/933 0565

Fax: 02/988 42 18

Hotline: 0700 111 22

Email: support@kzp.bg

Website: www.kzp.bg

VI. SUBJECT MATTER OF THE TERMS AND CONDITIONS

3.1 The Provider has created the website www.enhauto.com/, which contains detailed information about the goods offered to Users.

3.2 The Provider provides and the Users undertake to use the website under the conditions set forth in these Terms and Conditions.

3.3 In its professional activity, the Provider guarantees the full extent of Users' rights as provided by law. Additionally, the Provider upholds good faith, as well as consumer and commercial standards established as good practices.

VII. CHARACTERISTICS OF THE WEBSITE

4.1 The website is an online shop offering bundles, extra buttons, and accessories for Tesla electric automobile models. These products can be configured through a mobile application available on the Google Play Store and App Store. For proper functionality, Users must use the latest version of the software and mobile application. The website serves to inform Users about the goods offered by the Provider and to allow Users to place orders or subscribe to email updates about new products.

4.2 The main characteristics of the offered goods are indicated individually in the relevant product profiles selected by the User.

4.3 The website includes comprehensive information about:

The Provider
All types of goods offered to Users
How to contact the Provider

4.4 Services provided

Users of the website can access the following services:

View the content of the website and online shop
Register a profile
Pre-order and purchase goods from the Provider’s online shop
Make payments for purchased goods
Receive information about new products and special offers (newsletter subscription)

VIII. REGISTRATION

5.1 The services offered on the website are intended to be used by Users who are mature and capable. By accepting these Terms and Conditions, the User declares that he/she meets these conditions.

5.2 Registration on the website is voluntary and free of charge. To register, the User shall click the button presented as a human figure (top right corner), then press the “No account? Create an Account” button and fill out a registration form with the following information: name, e-mail address, and password. After clicking the “Register” button, the User can also fill in the address. Registration is not required to purchase goods from the online shop.

5.3 By filling out the required information and clicking the “Register” button, the User agrees to the Terms and Conditions and the Privacy Policy. The User is responsible for protecting his/her password, as well as for all actions performed by the User or by a third party using the password.

5.4 After completing the registration form and clicking the "Register" button, the User will receive an email from the Provider at the specified email address. Upon receiving the email, the User will be notified of the successful registration (email validation is not required). By completing the registration, a User account is created. To sign in, the User must enter his/her email and password.

5.5 It is prohibited to register more than one User account with the same email address.

5.6 The User confirms that the information provided during registration is correct. The Provider is not responsible for typographical errors or misrepresentations. The User must update and correct outdated or inaccurate data within 7 days of any changes. The User is responsible for all actions performed through the registered account and must notify the Provider of any suspected unauthorized access.

5.7 The Provider has the right to reject a registration application or refuse access to services if incomplete, incorrect, or inaccurate information is provided. The Provider also reserves the right to close or delete a User’s account if unauthorized actions are suspected or detected.

5.8 If a registered User places an online order and subsequently deletes their profile, the order remains valid and will be executed.

IX. ORDERS

6.1 No registration is required to use the website. Orders in the online shop are accepted 24/7.

6.2 Users may purchase goods from the online shop by signing into a registered User account. Purchases can also be made without an account.

6.3 Orders from registered Users: Users with an account must log in, click the "Shop" button (top left corner), and select products to purchase. After configuration (shape, color), the User must click "Add to cart" and then proceed to checkout by clicking the shopping cart icon (top right corner). A form must be completed with Shipping details (email, recipient name, phone number, address, invoicing details, debit/credit card information). Users finalize orders by clicking “Submit preorder” (if out of stock) or “Submit order” (if in stock).

6.4 Orders placed through a registered account are assumed to be made by the account holder.

6.5 Orders from unregistered Users: The process is the same as for registered Users, but without the need to log in or create an account.

6.6 The Provider confirms an order via email, including order details. The confirmation email constitutes a legally binding sales agreement.

6.7 The Provider may cancel orders with incorrect or incomplete data. If missing information is not provided within 36 hours, the order will be canceled.

X. PRICING AND PAYMENT TERMS

7.1 Prices are listed in US Dollars and do not include delivery costs.

7.2 Payment can be made via debit/credit card (Stripe) or bank transfer.

7.3 Users must pay the full amount in advance, including pre-orders. If payment is made in a different currency, the conversion will follow the card issuer’s exchange rate.

XI. ORDER REFUSAL

8.1 Users may cancel an order within 1 hour of placing it by notifying the Provider via email. The Provider will refund the payment in accordance with the terms outlined in Article 9.2.

8.2 An order will also be terminated if:

The Provider is unable to fulfill the order.
Legal actions by authorities impact the Provider’s ability to fulfill orders.

XII. DELIVERY

9.1 The Provider delivers the goods ordered by the User at a specified by the User address. The Provider delivers the ordered goods worldwide with the help of courier companies selected by the Provider. The Provider may deliver the goods ordered by the User also to the office of the courier company in case the User has chosen this method of delivery only for goods which are delivered on the territory of the Republic of Bulgaria. The delivery price may vary depending on which courier company will make the delivery and to which location the delivery is made. If delivery of the ordered goods is outside the European Union, it is possible import duties and taxes payable after the goods arrive in the respective country to be charged. Any such import duties and taxes, as well as fees collected for the clearance of customs documents, shall be paid by the User. Users are advised to inform themselves in advance of such import duties and taxes.

9.2 The goods shall be dispatched as follows: - When ordering goods that are available (items in stock) the Provider shall prepare the dispatching within seven days; - When ordering goods that are not available (items not in stock/pre-ordered goods) the Provider shall prepare the dispatching within 70 days (this term can be extended up to 90 days). The User will be notified 7 days before dispatching.

9.3 Once the goods are ready to be dispatched, they are delivered by a courier – the time for which the courier will deliver the order depends on several features – which courier company will make the delivery, how busy the company is, to which location the delivery is made and so on. The Provider cannot commit to an exact deadline within which the courier will make the delivery.

9.4 The Provider shall provide the User information by e-mail about the dispatch of the goods and the tracing of the delivery on the day the goods are delivered to the courier organization.

9.5 In the event the goods ordered by the User are not available and they cannot be pre-ordered, the Provider shall notify the User thereof within 5 working days after receiving the order and refund the amount paid by the User within 14 days as described in the section "Reimbursement of payments" of these Terms and Conditions. The Provider shall not be liable for any quantities of a product being exhausted.

9.6 In the event that more than 90 days have elapsed since the conclusion of the agreement and the goods have not been dispatched, the User has the right to terminate the agreement and the Provider shall refund all paid sums to the User.

9.7 Orders sent to an office of the courier company will be detained in the courier's office for up to ten days. Upon expiration of this period, the Provider has the right to cancel the order by informing the User about this within seven days.

9.8 For orders that shall be delivered to a specified by the User address, the goods are handed over to the User against a signature certifying that the goods have been received. In the event that the goods cannot be handed in person to the User, they shall be handed to persons found at the address or persons designated by the User, indicating the name of the person who received the delivery and his or her relation with the User. In the event that the User is not found at the specified address, the Provider will try to deliver the goods in another day. If after several attempts the User is not found at the specified address and the goods are not delivered, then the Provider has the right to cancel the order or leave it in the nearest courier's office, with the goods remaining in the courier's office for a period of 10 days, after which the order will be considered cancelled, and the goods will be returned to the Provider. In this case, the Provider will withhold 30% of the amount paid by the User, as well as the amount equal to the delivery prices, as compensation for the non-performance of the agreement by the User. The Provider shall notify the User thereof within seven days. The rest of the amount paid by the User will be reimbursed to the User.

XIII. CLAIMS AND REFUSAL OF DELIVERY

10.1 Upon delivery of the goods ordered by the courier company, the User undertakes to carefully view the goods and refuse to receive them in the presence and before the courier in the following cases, namely:

- the delivered goods are different from those ordered by the User;

- the delivered goods are damaged during the delivery (in case the courier company is chosen by the Provider).

In case the User refuses to receive the goods in the presence of any of the stated reasons, the User signs a protocol in the presence of the courier, where the reasons for the refusal are described and immediately informs the Provider at support@enhauto.com.

If the User refuses to receive the delivered goods for reasons different than the above described, the refusal is considered unfounded and the User undertakes to pay the costs for the return of the goods.

In case the goods are damaged upon delivery by a courier company who is chosen by the User, the User shall request a compensation from the courier company.

10.2 In case the goods delivered are different from those ordered by the User, the latter may choose the paid to be reimbursed or the goods to be replaced with the goods actually ordered, in which case the Provider will bear the delivery costs.

10.3 A User who is a consumer within the meaning of the Consumer Protection Act has the right to claim any non-conformity of the goods with the contract, when after delivery, at the initial inspection or during the storage, installation, testing or operation, non-compliance with the contract has been found. The User has the right to file a claim within two years of the delivery of the goods, but no later than two months after establishing the non-compliance with the contract. Any non-compliance of the purchased good with the sales contract, which manifests itself within 6 months after the delivery of the good, shall be presumed to have existed at the time of delivery unless it is shown that the lack of compliance is due to the nature of the good or the nature of the good non-compliance. Upon filing the claim of the goods, the User has the right to request the Provider to bring the goods in compliance with the contract of sale as the User may choose between repairing the product or replacing it with a new one, unless this is impossible or the method chosen by the User for compensation is disproportionate to the other. A method of compensation of the User shall be deemed to be disproportionate if its use imposes costs on the Provider, which are unreasonable in comparison with the other method of compensation, taking into account:

1. the value of the goods if there was no lack of non-compliance;

2. the importance of the non-compliance;

3. the opportunity the User to be offered another way of compensation that is not related to significant inconveniences for the User. The compliance of the goods with the sales contract shall be made within three months from the filing of the claim by the User.

10.4 In the event that the Provider has failed to repair the goods within three month of the claim being made, the User has the right to terminate the contract and to ask the paid amount to be refunded or to claim a reduction in the price of the goods. In case the goods have been repaired by the Provider on time, but the User is not satisfied with the result, the latter is entitled to terminate the contract and to ask the paid amount to be refunded or to claim a reduction in the price of the goods.

10.5 The User may not claim reimbursement of the amount paid or reduction of the price of the goods when the Provider agrees to replace the goods with new or to repair the goods within one month of the claim being made by the User.

10.6 The Provider is obliged to grant a request for termination of the contract and to refund the amount paid by the User when, after having satisfied three complaints to the User by repairing the same goods within two years of delivery of the goods, there is a subsequent occurrence of non-conformity of the goods with the contract of sale. The user cannot request for termination of the contract if the non-conformity of the goods with the contract is negligible.

10.7 The claim shall be filed with the Provider in writing within two years of the delivery of the goods, but no later than two months after the finding of non-compliance with the contract at the following e-mail address support@enhauto.com. When making a claim, the User shall indicate the subject of the claim, the preferred way of claiming the claim, the amount of claim claimed and the contact address. When submitting a claim, the User shall also attach the documents on which the claim is based:

1. receipt or invoice;

2. protocols, acts or other documents establishing the non-compliance of the goods;

3. other documents establishing the claim on grounds and size.

10.8 The Provider keeps a record of the complaints submitted. Upon lodging a claim of the User, a document containing the date, the number under which the claim is entered in the register, the type of goods and the signature of the person who accepted the claim shall be issued. The Provider shall contact the User within 14 days after receiving the claim.

10.9 Where the Provider satisfies the claim, it shall issue an act for this, which shall be drawn up in duplicate, and one copy shall be provided to the User.

10.10 The Provider provides a commercial warranty for the purchased goods. The terms of the commercial warranty are described in detail in the warranty provided by the Provider.

XIV. RETURN OF GOODS

We want you to feel confident shopping with us. Below are our return, cancellation, and warranty guidelines to help make the process simple and transparent.

1. Order Cancellation [when not yet shipped or is on pre-order]:
If your order hasn’t shipped yet [including pre-orders], you may cancel it at any time for a full refund if it was placed through www.enhauto.com.

While we incur non-refundable payment processing fees, we will not charge you for these.

Note: If you cancel and later decide to place a new order, your original reservation spot will be forfeited. Your new order will be placed at the back of the queue, which may result in a longer wait time.

2. Returns — Order Already Shipped or In Transit
If your order has already been shipped and you are about to receive it, you may initiate a return within 14 calendar days of delivery by contacting our team at support@enhauto.com.

2.1 To be eligible for a return, the product must:

Be in brand-new condition, with no signs of use
Include all original packaging, components, and accessories

2.2 Return Process
Once your return is approved, we'll provide instructions and options for return shipping.

2.3 Cost for return
The sender is responsible for covering the cost of shipping to our offices.

To simplify the process, we can provide a digital return label for a flat rate between $15 and $30, depending on which of the two contingents the item will be shipped from.

Please note that the above rates are at least 50% lower than standard courier prices, and we do not make any profit from it.

The cost for the provided shipping label will be deducted from your refund.

3. Warranty Coverage
All of our electronic products come with a 2-year warranty. To submit a warranty claim, please contact our support team at: support@enhauto.com

3.1 Items excluded from warranty coverage:

Product box/packaging
Stickers
Adhesive
CR2032 battery
T-shirts
Bezels

4 Inspection & Refunds
Once we receive your return, we’ll inspect it for condition and completeness.

4.1 If it passes inspection:
→ We’ll issue a full refund to your original payment method, after deducting the cost for the return label we have made for you [if this option was used]

4.2 If it does not meet return conditions:
→ We’ll offer a partial refund, based on product condition,
→ or offer to return the item to you at your expense.

4.3 Refunds are always processed using the original payment method and cannot be redirected.
Depending on your payment provider, refunds may take 7–14 business days to appear in your account.

XV. REIMBURSEMENT OF PAYMENTS

12.1 In the event that the delivered goods are inconsistent with the goods ordered by the User or the delivered goods are visibly damaged and the User wishes reimbursement of the amount paid, the Provider shall be obliged to reimburse the amount paid within 14 days from the date on which the Provider is notified of the User's intention to receive the amount paid.

12.2 If the amount has been paid with a card through Strype, the amount will be refunded on the card from which the User has made the payment.

12.3 If the amount has been paid by bank transfer, the amount will be paid into a personal bank account specified by the User. The Provider shall not be liable for a wrongly specified bank account by the User.

12.4 The Provider shall notify the User by e-mail of the reimbursement of the amount paid.

XVI. FORCE MAJEURE

13.1 The Provider shall not be held liable for total or partial failure to deliver the ordered goods, including a delay in delivery or defect and/or damage of the item if it is due to "Force Majeure" (Force Majeure). "Force majeure" means an extraordinary circumstance (event) that arose after the signing of the agreement, could not be foreseen and is not dependent on the will of the parties, such as: fire, industrial accidents, military actions, natural disasters - storms, torrential rains, floods, hailstorms, earthquakes, ice, drought, landslides, etc. natural elements, embargo, government bans, strikes, riots, etc.

13.2 In the event that the Provider has been unable to fulfill its obligations due to a force majeure, the Provider shall be obliged within 10 days to notify in writing the User of its occurrence, as well as the supposed period of validity and termination of force majeure.

XVII. RIGHTS, OBLIGATIONS AND LIABILITY OF USERS OF THE WEBSITE

14.1 The User undertakes to use the website and its functionality legally and in accordance with these Terms and Conditions of Use.

14.2 The User has the right to review the contents of the website.

XVII. RIGHTS, OBLIGATIONS AND LIABILITY OF USERS OF THE WEBSITE

14.1 The User undertakes to use the website and its functionality legally and in accordance with these Terms and Conditions of Use.

14.2 The User has the right to review the contents of the website.

14.3 The User has the right to contact the Provider of this website.

14.4 The User has the right to purchase the goods offered by the Provider and to make payments for the goods purchased from the online store.

14.5 The User has the right to receive information about new goods offered by the Provider.

14.6 The User has the right to register only one account.

14.7 The User has the right to delete an account he registered at any time.

14.8 The User undertakes to update the information in his registered account in case of any change that has occurred within 7 days.

14.9 The User shall always use and download the updated version of the software of the purchased bundles, extra buttons and accessories. The User shall also always use and download the updated version of the mobile application.

14.10 The User is not allowed to modify, copy, duplicate, create derivative or customized, separate or entire parts of the website.

14.11 The User is not allowed to provide to any third party in any manner and in any form, for any commercial or non-commercial purpose, any content, information, know-how or technology that is derived in part or in whole from the website.

14.12 The User is not allowed to publish, send or otherwise make computer viruses or the like.

14.13 The User is not allowed to disable and/or upset the full or partial functionality of the website as well as the services offered on the website.

14.14 The User is not allowed to generate excessive web traffic or to overload website traffic.

14.15 The User is not allowed to disrupt the operation of networks or servers that are related to the Services and may not interfere with the provision of services.

14.16 The User shall not attempt to gain unauthorized access to any part of the website or to the servers maintained and owned by the Provider.

14.17 The User undertakes to keep secret of his/her e-mail address, username and password for accessing of his/her registered account.

14.18 The User is not allowed to provide his account for use by others. The User is not allowed to use the accounts of other persons.

14.19 The User shall immediately notify the Provider of any unauthorized use of the username and password.

14.20 The User is not entitled to use the Provider's trademark. The User is responsible for any actions he/she has done in connection with the use of the website.

14.21 The User is not allowed to send "spam", "junk mail", "chain letter" or any unsolicited commercial messages.

XVIII. RIGHTS AND OBLIGATIONS OF THE PROVIDER

15.1 The Provider may at any time make changes to the website at its sole discretion, without obligation to notify.

15.2 The Provider may at any time update, modify, expand, add or remove goods and services on the website.

15.3 The Provider may at any time make changes to the description and the prices of the goods offered for sale in the online shop.

15.4 The Provider shall have the right to cancel unconfirmed orders.

15.5 The Provider has the right to remove inactive accounts.

15.6 The Provider is entitled to temporarily suspend or terminate the provision of a service in case of violation and/or suspicion of breach of these Terms and Conditions of Use or in case of unfair behavior and/or suspicion of unfair behavior of the User.

15.7 The Provider has the right to close/delete the registered User's account in the following cases:

- if the account has not been used for a long period of time (more than three years);

- at any time upon request by the User by e-mail;

- in other cases at Provider's discretion, after prior notice.

15.8 The Provider has the right to limit or block User’s access to its registered account in the following non-exhaustive cases:

- When the User acts in violation of these Terms and Conditions;

- When the User performs actions that violate the reputation of the website;

- When the User performs actions that violate the Provider's interests;

- In case of actions that violate the security and functioning of the website;

- In case of violation of the Provider's intellectual property rights;

- On receipt of an order from a competent state authority.

15.9 The Provider has the right to refuse the creation of a new account of an User, whose account has been deleted or blocked.

15.10 After receiving the payment, the Provider is obliged to process the goods ordered by the User and to transfer to the User the ownership of the goods that has ordered for purchase.

XIX. PERSONAL DATA PROTECTION

16.1 The Provider collects and processes personal data of Users by applying all the standards for the protection of personal data under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC. The Provider respects the privacy of Users and undertakes every effort to protect the personal data of Users against unlawful processing by applying technical and organizational measures, which measures are entirely consistent with state-of-the-art technological developments and provide a level of protection that corresponds to the risks associated with the processing and the nature of the data that should be protected. Detailed information on what personal data the Provider processes, the purposes of the processing of personal data, the period for the storage of personal data, as well as other information in fulfillment of the requirements of Article 13 of Regulation (EC) 2016/679 is available in the Privacy Policy which is published on the website of the Provider.

XX. EXEMPTION FROM LIABILITY

17.1 The Provider does not in any way give any guarantee that the website and its services will be available at any time and from anywhere in the world. The Provider does not guarantee that the website will remain unchanged and will be maintained indefinitely over time.

17.2 The information on this website could include technical inaccuracies or errors although the Provider uses reasonable efforts to keep all the information on this website up to date. The Provider takes the necessary steps to ensure that the Users have an uninterrupted access to the website and also maintains the website and services with the care of the good merchant for the purpose of providing services to Users with good faith. The Provider has the right to make changes and improvements to this website at any time without notice. The Provider assumes no liability or responsibility for any damages or losses incurred for the Users as a result of the use of this website and the information from this website.

17.3 The responsibility for the use of this website is entirely for the User as he/she operates and exploits its capabilities. The Provider assumes no liability or responsibility for any damages and adverse consequences associated with the use of this website, including in the event of material damage to the relevant technical device of the User.

17.4 The Provider shall not be held liable for acts performed by Users in violation of these Terms and Conditions of use. The Provider shall not be held liable for damages that are caused by false, misleading, inaccurate information provided by the Users of the website.

17.5 The Provider shall not be held liable for any damages resulting from a User's fault, computer virus, omission, interruption or problem in the system itself, supporting the integrity and structure of this website.

17.6 The Provider does not guarantee that the goods and services and content posted on the website will meet the User's expectations. In the event of any doubt as to the quality of any product or service or content posted on the website, the User should not use the website. If, in spite of these doubts, the User continues to use the website, the responsibility, together with all the consequences for that, lies with the User.

17.7 In the event that the User cannot be found within the delivery terms at the address specified by him/her or that access to delivery of the ordered goods is not provided by the courier company, the Provider shall be relieved of its obligation to deliver the goods as well as from responsibility for the possible negative consequences for the User as a result of this. The Provider is also not responsible for any delay in the delivery of the goods for reasons for which the courier company is responsible.

17.8 The responsibility for the use of the purchased products from the website is entirely for the User as he/she operates and exploits their capabilities. The Provider assumes no liability or responsibility for any damages and adverse consequences associated with the use of the purchased products from the website, including in the event of any kind of damage to the health of the User or other passengers in the User’s electric automobile.

17.9 The Provider assumes no liability or responsibility for any damages and adverse consequences associated with the improper installation and/or improper use of the bundles, extra buttons and accessories, including in the event of any kind of damage to the health of the User or other passengers in the User’s electric automobile.

17.10 The Provider assumes no liability or responsibility for any damages and adverse consequences to the User’s electric automobile associated with the improper installation and/or improper use of the bundles, extra buttons and accessories, as well as improper installation and/or improper use of the software necessary for their normal functioning.

17.11 The Provider assumes no liability or responsibility for any damages and adverse consequences associated with improper use of the mobile application by the User or by the passengers in the User’s electric automobile.

17.12 The Provider assumes no liability or responsibility for any damages and adverse consequences associated with the use of an outdated version of the software/mobile application or associated with the use of software and mobile application.

17.13 The Provider assumes no liability or responsibility for any damages and adverse consequences associated with traffic accidents involving the User’s electric automobile.

17.14 The images posted on the website are of high quality to enable Users to gain the most accurate idea of the type and quality of the goods. However, it is quite possible that there is an inconsistency between the actual colors and those displayed on the monitor of the individual User depending on the type of monitor and computer configuration of the User as well as its visual perceptions and the Provider is relieved of responsibility that the displayed monitor colors match the actual.

XXI. DISPUTE RESOLUTION

18.1 The Provider adheres to the highest standards of service to the Users and their interests.

18.2 In relation to para. 1 of this article, any dispute relating to an online purchase will be settled under the European Online Dispute Resolution platform, which can be found on the following website: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

18.3 The European Online Dispute Resolution platform aims to resolve disputes relating to online purchases without going to court while facilitating communication between the Provider and the particular User and helping to maintain good relationships for the future between them.

18.4 The European Online Dispute Resolution platform uses only quality independent dispute resolution bodies that have been approved for quality standards relating to fairness, efficiency and accessibility.

18.5 The dispute may also be referred to the Conciliation Committees of the Consumer Commission, which are the conciliation committees of the ADR.

XXII. LINKS TO THIRD PARTY WEBSITES

19.1 The website of the Provider contains links to websites maintained by third parties ("Third Party Websites") such as “Facebook” button, “Instagram” button, “YouTube” button, “Google Play Store” button and “App Store”. All third party websites accessible through this website are independent and the Provider assumes no responsibility for damages and losses incurred by Users as a result of the use of these websites. The Provider is not responsible for the content on the Third Party Websites, and also for the presence of viruses or other harmful components on these websites.

XXIII. NEWSLETTER SUBSCRIPTION

20.1 Newsletter subscription is including an User’s e-mail address in a list with e-mail addresses where the owner of the e-mail address receives updated information about the goods offered by the Provider. Users have the right to unsubscribe from the list in which their e-mail address is included by choosing the "unsubscribe" option when receiving a newsletter. The User may also withdraw his/her consent to receive a newsletter in the order specified in Section XIV of the Provider's Privacy Policy, which is available on the website of the Provider . The newsletter is distributed free of charge and the Provider is in no way bound to send newsletters on a regular basis.

20.2 To subscribe to a newsletter, the User shall provide e-mail address. At the bottom of the page there is a space titled “Subscribe for our newsletter” in which the User shall provide an email address. After providing the email address, the User shall click the “Subscribe” button.

XXIV. INTELLECTUAL PROPERTY RIGHTS. LIMITATIONS OF USE

21.1 The whole content on the website, including, but not limited to, all published texts, illustrations, graphics, computer programs, trademarks and any information posted on the website, with the exception of the Privacy policy, Cookies policy and the Terms and conditions of use - is the exclusive property of the Provider. Use of Provider's trademark without his consent is a violation of the law. Тrademarks, that are posted on the Website are protected by the applicable law. Nothing in these Terms and Conditions shall be construed as а permission to grant the right to use the posted on the website trademark.

21.2 The content of the website of the Provider may only be used by Users of the website for personal, non-commercial use.

21.3 The use of the information contained in this website for commercial purposes, in any form (copying, modifying, downloading, selling, creating derivative works, reproducing, distributing, publishing, retransmission, etc.) is strictly prohibited. Users assume all liability from the use of the content of the website in violation of the rights of the Provider and the Provider is entitled to full compensation for the damage caused by the User.

21.4 Access to the website and the services provided on the website shall in no way be considered and interpreted as a free provision of licenses or intellectual property rights.

21.5 Reproduction of the content of the website or any part of it is done only with the written consent of the Provider.

21.6 Retrieving information from database resources located on the Provider's website and subsequently creating the User's own database in electronic or other form will be considered a violation.

XXV. FINAL PROVISIONS

22.1 All communications and notifications between the Provider and the User will be deemed to be valid if they are sent in writing.

22.2 The invalidity of any provision of these Terms and Conditions will not result in the invalidity of the Terms and Conditions as a whole.

22.3 For all matters not covered by these Terms and Conditions, the provisions of the Bulgarian civil and commercial legislation shall apply.

22.4 Any disputes between the Provider and the User arising out of these Terms and Conditions and the individual agreement shall be settled amicably by the parties. If the dispute cannot be resolved amicably, it shall be settled according to the European online dispute resolution platform (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN) or by the Conciliation Committees of the Consumer Commission, which the Conciliation Committees are the ADR body or the competent court.

22.5 Тhe Provider has the right to update these Terms and Conditions of Use at any time in the future. When this happens, the revised Terms and Conditions will be posted on this website with a new "Last Updated" at the top of these Terms and Conditions and will be in force from the date of publication. It is therefore advisable to periodically check these Terms and Conditions to make sure that you are familiar with any changes. Using the website after publishing the updated Terms and Conditions, you will be deemed to agree with the changes made.

22.6 If you have additional questions about these Terms and Conditions of Use, please do not hesitate to contact the Provider at: support@enhauto.com