BT 5

Order not yet shipped or Preorder

If your product has not shipped yet, you can request a cancellation at any time to receive a full refund for orders placed on www.naya.tech. We incur payment processing fees regardless, but will not expense these to you. Please note, if you later change your mind and want to order after all, your earlier reservation spot will be lost and you will have to wait longer.

Your order has already shipped?

After receiving your shipment, you can initiate a return with us within 14 calendar days after reception. We have confidence to extend this period later on, but initially want to ensure products shipped from our very limited stock are kept or returned swiftly, so we can ship them to other people waiting after qualifying them as 100% new again.

To be eligible for a return, your product:

• needs to be in brand new condition, free from any signs of use
• be packed in its original packaging, with all parts and components included

After your return is approved, we provide you with instructions to return your order. You are responsible for return shipping costs to our location in Hong Kong or Europe, depending on your location.

For some countries we can provide a return shipping label at cost of 50 USD, or 20 EUR from within the EU. This allows us to keep the initial purchase price lower than otherwise and we can still subsidize the initial shipment to you.

If we cannot provide a label, you have to ship the product back yourself. We highly recommend using a well tracked, insured shipping method.

Alternatively, if you want to avoid these costs, you could consider selling the product as used in your local market.

Once received, we inspect the return for any missing items or signs of use. If the products returned fail this inspection, we will offer a reasonable partial refund or offer to ship the product back to you at your expense.

After your return is approved, we issue a refund to your original payment method. We cannot change the payment method we refund to. Depending on your payment provider, it can take up to 7-14 business days for a refund to be processed to your account. The larger the transaction, the longer this can take.

According to the official Tesla Vehicle Limited Warranty document, the warranty of the vehicle as a whole is not voided when installing 3rd party accessories.

Only if there is an issue with a specific part of the vehicle (broken part or something not working as expected), proved to be caused directly or indirectly by the 3rd party accessory, this part has a limited warranty, and Tesla might charge for replacing it or diagnosing the car.

For now, Tesla is OK with 3rd party accessories and doesn't state anywhere that the vehicle warranty is voided entirely because the 3rd party accessory is installed.

We have clients who went to Tesla Service with the buttons, and they just removed the OBD Commander and placed it on the passenger seat without any issues or warranty limitations.

We always recommend removing the Commander from the car when going to Tesla service to avoid issues with the staff and/or wrong interpretations of the global Tesla policy.